On Hold Recordings…Getting Better!

Custom on hold messages are getting more and more high tech and (thankfully) more bearable.  Just the other day I was on hold waiting for a customer service rep and I was pleasantly surprised at their on hold recording; it very casually discussed the new services offered in a way that I felt was not too intrusive or overbearing.  Perhaps it was the woman’s sultry voice or really just subliminal messages.  Whatever it was, I was far more impressed than I usually am with sub-par and obnoxious on hold recordings.

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